Contents

Welcome Visibility Platform™ Main Concepts Getting Started New User Registration Returning Users Content Key Visibility CD Computer Setup PC Setup Macintosh® Setup Install Acrobat Reader Pop-up Windows Minimum System Requirements Visibility Portal™ Portal Sections Courses Lessons Video Player Index Text Resources Commentaries Tasks Task Window Video Player Responding to Tasks Question & Answer Find Examples Task Toolbar Forums Forum window Video Player Responding in Forums Threaded Discussion View/Sort Responses Moderating Forums Attach Lesson Plans to Forum Responses Lesson Plans My Account Content Key Streaming or Local Video Courses (Flash format) Tasks Video Player Respond in Tasks Find Video Examples View Group Responses Locking Responses Forums Responding in Forums Attach Lesson Plan to Forum Response Lesson Plans Lesson Plan Elements Lesson Plans Provided to You Edit Lesson Plan Attach Lesson Plan to Forum Response Create New Lesson Plan Send Lesson Plan Lesson Plans Created by Other Users Share Page Math Equations Editor Video Commentary Lessons Reports Resources Course Outline & Printing Members Video Preferences Guide for Facilitators Welcome Page Format Welcome Page Upload a Picture to Welcome Page Share Page Courses (HTML format) Course Navigation Tasks Task Window Video Player Responding to Tasks Question & Answer Find Examples Task Toolbar Forums Forum window Video Player Responding in Forums Threaded Discussion View/Sort Responses Moderating Forums Attach Lesson Plans to Forum Responses Lesson Plans Lesson Plan Elements Lesson Plans Provided to You Edit Lesson Plan delete Attach Lesson Plan to Forum Response Create New Lesson Plan Send Lesson Plan Lesson Plans Created by Other Users My Progress Video Commentary Course Outline/Printing Share Page Course Resources Course Members Set My Video Location Math Equations Editor Lesson Plans Lesson Plan Elements Create New Lesson Plan Edit Lesson Plan delete Lesson Plans Provided to You Lesson Plans Created by Other Users Attach Lesson Plan to Forum Response Send Lesson Plan Math Equations Editor Mac: Troubleshooting/FAQ Cannot open Tasks or Forums (pop-up blocking) How can I print a page? Do I need Internet connection if I use the CD? Can I use LessonLab without the CD? Can I access LessonLab from two different computers? How can I change my email address or password? How can I email to the members of my workgroup? Where can I get a Content Key? Video not playing - "Video Failed to Load" error (QuickTime) Video not playing - "Disconnected" or "Buffering" message or no message at all Video is choppy, sound is off or not in sync (QuickTime) Video not playing - "Requested file not found" error (Real) Video not playing - "Contacting/Stopped" error on OS-X (Real) Cannot play video from CD Video not playing on a network/office computer (Real) Video freezes, disappears, no audio I installed RealOne but the video does not play Video does not play in a Task Nothing happens when I click on Play button "Verifying System" message freezes my computer I don't remember my password or username I have OS-X, but Start_Here file takes me into Classic I already have Netscape 7 on OS-X. Do I still need the Installer? Cannot open .PDF file or PDF plugin Cannot email from Portal using Netscape 4 Cannot email from Portal using my usual email program Netscape 4 crashes with Type 2 error Firewall configurations - for Network Administrators only PC: Troubleshooting/FAQ Cannot open Tasks or Forums (pop-up blocking) I don't remember my password or username Do I need Internet connection if I use the CD? Can I use LessonLab without the CD? Can I access LessonLab from two different computers? Where can I get a Content Key? How can I print a page? How can I change my email address or password? How can I email to members of my workgroup? Video not playing - "Video failed to load" error Video not playing - "...Initializing" error message Video not playing - "Disconnected" or "Buffering" message or no message at all Sound is too low or no sound at all The sound on my computer is on, but I cannot hear the video Video is choppy, sound is off or not in sync (QuickTime) Video freezes or does not appear at all Video not playing - "Requested file not found" error Video freezes, disappears, no audio Video not playing, but you can hear audio and see subtitles There is no "Play" button, a broken QuickTime icon displayed I installed RealPlayer but the video does not play Video not playing on a network/office computer (Real) Video Slider does not appear under the video screen Nothing happens when I click on Play button Set up proxy for Real Player System Test freezes after I log in "Verifying System" message freezes my computer Cannot open PDF file or PDF plugin Cannot browse to any site with IE when connected to AOL Cannot email from Portal using my email program Error when opening an off-line lesson from a CD Clicking Post Response opens a blank screen Firewall configurations - for Network Administrators only Troubleshoot QuickTime Video Debug QuickTime Video - Subtitles Computer Lab Verification Contact Us Index